Returns & Exchanges

At 1Ashop.ro, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 14 days of receipt for a full refund or exchange.

1

Initiate Your Return

Log into your 1Ashop.ro account or contact our support team to fill out the return request form with your order details.

2

Prepare the Package

Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Ship the Items

Affix the provided return label to your package and drop it off at the nearest authorized courier point or schedule a pickup.

4

Receive Your Refund

Once our warehouse inspects and approves your return, we will process your refund to the original payment method within 5-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing